Katherine Pei, Co-founder of Whatsquare, explains: “We are very proud to add this new e-Sales Connect platform to our set of tailor-made multilingual solutions that enable data flows and conversational commerce between all messaging platforms, websites, mobile applications and now retail stores. Designed for retailers, our platform delivers personalized and enhanced customer service thanks to the combination of technology and expertise from the sales associates.”

Christophe Jourdain, Asia General Manager at Datawords, adds: “In the current environment, our platform helps to animate points of sale, offering a practical solution to customers who wish to limit the length of their shopping trips while still benefiting from expert advice. On our side, we take care of the creation and maintenance of the platform, which is easy to roll out and duplicate. This solution can be applied to any type of retail store (from luxury to car distribution), anywhere in the world.”